The website platform (Odoo)
This website is built on Odoo. When an enquiry form is submitted (for example “Start My Journey”), the information provided is captured through Odoo Website/Forms and stored in the Company’s Odoo system (often within Odoo CRM) for follow-up and journey planning.
Information collected
Information provided directly may include:
Name, email address, phone number, country of residence
Travel preferences (dates, interests, pacing, comfort preferences, budget range)
Passport details and emergency contacts (only when needed for confirmed bookings/reservations)
Dietary, accessibility, or health-related needs relevant to travel arrangements (shared voluntarily)
Premium safari brands commonly collect contact details and guest preferences to plan and deliver stays and experiences.
Information collected
Information provided directly may include:
Name, email address, phone number, country of residence
Travel preferences (dates, interests, pacing, comfort preferences, budget range)
Passport details and emergency contacts (only when needed for confirmed bookings/reservations)
Dietary, accessibility, or health-related needs relevant to travel arrangements (shared voluntarily)
Premium safari brands commonly collect contact details and guest preferences to plan and deliver stays and experiences.
Information collected automatically may include:
IP address, device/browser information, pages viewed, referral source
Cookies and similar technologies used for site functionality and measurement
Luxury travel sites commonly describe the use of cookies for functionality and site improvement.
How information is used
Personal information is used to:
Respond to enquiries and design proposals/itineraries
Arrange bookings and deliver travel services
Provide guest support before and during travel (including via email or WhatsApp when requested)
Improve website performance, services, and planning quality
Maintain internal records and meet legal/accounting obligations where applicable
Marketing communications
If consent is given (or if allowed by applicable law based on an existing relationship), updates may be sent about journeys, planning insights, or Company news. Every marketing email includes an unsubscribe option. Premium travel brands commonly describe opt-in/opt-out controls for marketing.
Cookies, analytics, and advertising
Odoo and related services may use cookies to keep the site working smoothly and to understand how visitors use the website. Where enabled, the site may also use third-party analytics and advertising tools (for example analytics services or marketing pixels) to measure performance and improve relevance.
Cookie practices and the ability to manage cookie preferences are commonly described in luxury travel privacy/cookie policies.
Sharing information with travel partners
Information is shared only when needed to deliver requested services, including with:
Camps/lodges, guides, airlines/charter operators, and ground handlers
Payment processors and banking partners to process transactions
Service providers supporting website operations and communications (for example hosting and email delivery)
Partners receive only the details required to perform the specific service. Premium safari privacy policies commonly describe sharing information with relevant partners for service delivery.
No sale of personal data: Personal information is not sold.
International transfers
Safari planning often involves partners and systems operating in multiple countries. Personal information may be processed or stored outside Kenya depending on travel partners and service providers. International transfer language is commonly included by premium safari operators.
Data retention
Personal information is kept only as long as needed for enquiry handling, planning, booking delivery, guest support, and record-keeping obligations. Information may be kept longer where required by law or for legitimate purposes such as resolving disputes.
Security
Reasonable administrative, technical, and organizational safeguards are used to protect personal information. No online system is risk-free, but care is taken to reduce the risk of unauthorized access or loss
Your rights
Depending on location, rights may include:
Requesting access to personal information held
Requesting correction or deletion
Objecting to certain processing or requesting restriction
Withdrawing marketing consent at any time (unsubscribe link or direct request)
Requests can be made using the contact details below.
Children’s privacy
This website is not intended for children. Personal information from children is not knowingly collected without a parent or guardian.
Third-party links
Pages may include links to third-party sites (such as partner lodges). Their privacy practices are separate and are governed by their own policies.
Changes to this policy
This policy may be updated from time to time. The updated version will be posted with a revised effective date.
Contact
For privacy questions or requests:
Souls Connection Safaris
Email:hosts@soulsconnectionsafaris.com
Phone/WhatsApp:+254718062256
Location: Kenya